The Glow Baby Promise

At Glow Baby in Barnstaple, we’re dedicated to ensuring that our customers are 100% satisfied with our products, services and prices. To make sure that this is the case, we have put together the Glow Baby Promise – a statement of our commitment to you, our customers.
Purchase any pram, stroller, cot or nursery furniture from Glow Baby and we promise you the following:

• Payment Plan
Most of our customers take advantage of our 0% interest FREE baby payment plan scheme where to place your order all you need to do is put down a £99.00 deposit for prams or a 20% deposit on furniture. We then make sure your pram/furniture is ordered and held in our store ready for your collection/delivery. To help spread the payments you can then pay in any instalments you choose or you can just pay off the balance on the agreed collection/delivery date.

• Price Match
We always try to make sure our prices are inline with all the leading stores, but if you have seen it advertised cheaper else where we will do our best to match the price when purchased outright.

• Storage
We are happy to offer FREE storage if required, by holding your pram/furniture in our store stockroom until you are ready for it.

• Assembly
We offer a FREE pram assembly service if required, giving you one less thing to do around the arrival date. Furniture assembly is also available in your home if required at a charge, please enquire at time of order.

• Delivery
We offer a FREE delivery service within a 3 mile radius from our store if required. A delivery fee will be payable if delivery is required outside of that area, please enquire at time of order.

• Service
We offer a FREE 6 month service on prams. This includes a full check over all parts for any warranty defects, lubrication of all joints and moving parts, wheel & tyre pressures checked, complete safety check.

• After Sales
Whilst we make sure we sell top quality brands, unfortunately sometimes problems can still arise. If the unfortunate was to happen with your order all you need to do is report it to our store. All manufactures faults covered under warranty will be fixed FREE of charge (please refer to terms & conditions of warranty manual). If the fault is not covered by warranty we are also happy to fix the problem for you (charges may apply). You can rest assure knowing we are happy to take the worry and stress out of your hands.

• Courtesy Pram
In the event of your pram being serviced or repaired we can if required supply you with a FREE courtesy pram so you and your baby can still get out and about whilst any work is being carried out.